Legal
Privacy Policy.
How Dispatch North collects, uses and protects personal information. Last updated November 10, 2026.
Dispatch North
A registered Alberta business, owned and run from Edmonton. Questions: info@dispatchnorth.ca or 825-461-4036.
Who we are
Dispatch North is a business registered in Alberta and based in Edmonton. We answer and return calls for plumbing and heating companies, in their business name. This policy covers dispatchnorth.ca and the calls we handle for our clients. We follow Alberta’s Personal Information Protection Act (PIPA).
What we collect
From callers: your name, phone number, service address, the problem you describe, the call recording and a written summary of the call.
From business owners: your name, business name, contact details, booking preferences and billing details.
From this website: what you send through our contact form, and basic, anonymous usage data from our website host.
How we use it
We use personal information to answer the call, book the job, send your confirmation text, pass urgent calls to the business you called, ask for a review after a finished job on that business’s behalf, and check the quality of our work. We don’t sell personal information, and we don’t use callers’ details for our own marketing.
Call recordings and AI
Callers hear at the start of the call that it is recorded and summarised with AI. Speech recognition writes down the call and helps draft the summary. A person reviews every summary before it reaches the business. No AI voice speaks to callers.
Who we share it with
The business you called, so they can do the job.
Service providers we rely on for phone lines, text messages, calendars and email, who must protect it.
Authorities, only when the law requires it.
Where it’s handled
Our call team works from the Philippines, and some of our service providers store data outside Canada, including in the United States. Information handled outside Canada can be subject to the laws of that country. You can ask us about our service providers outside Canada at any time.
How long we keep it
We keep personal information only as long as we need it to serve the business you called and to meet our legal and accounting duties. After that, we delete it or remove anything that identifies you.
How we protect it
Only the team members who handle your calls can see your details. The same goes for the businesses we work for: their schedules, prices and customer lists stay private. We use secured accounts and reasonable safeguards, and we never take payments or card details over the phone.
Text messages
We text callers on behalf of the business they called: a confirmation once a job is booked, and one review request after the job, with one reminder at most. If you don’t want these texts, tell us or the business and we’ll stop.
Your rights
You can ask to see the personal information we hold about you, or ask us to correct it. We’ll reply within 45 days, as PIPA requires. If you’re not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta.
Contact us
Privacy questions go to Sheerwin Besana, Founder: info@dispatchnorth.ca or 825-461-4036, Edmonton, Alberta.
Changes
If we change this policy, we’ll update this page and the date at the top.