How it works
You miss the call. We catch it and book the job.
Here’s exactly what happens when you miss a call, day or night.
Your missed calls forward to us.
When you don’t pick up, the call forwards to the Dispatch North line instead of voicemail. You keep your own number. Your customers dial the same number they always have.
Callers press 1 for emergencies.
A short menu in your company’s name sends emergencies straight to a real person. Routine requests leave their details, and hours questions get a recorded answer. Press nothing, and it rings us.
Emergencies answered live, 24/7.
Janine or Tristan picks up in your company’s name. If both are on calls, your caller leaves a message and we call back within 10 minutes from our local 825 line.
Routine requests booked by 9 AM.
We call back overnight requests by 9 AM and book them into your calendar, following the rules you set with us.
The job lands on your calendar.
You come back to booked work, not a voicemail. Every week, you get a report of the jobs we saved.
What we do, and what we never do.
Real people answer your calls. Anything that needs your judgement, your money or your licence stays with you.
We always
Answer in your company’s name.
Take the name, address and the problem.
Book only your approved services and time slots.
Send you a summary of every call.
We never
Give prices you haven’t approved.
Diagnose the problem.
Take payments or card details.
If a caller smells gas
If a caller reports the smell of gas, we tell them to leave the building and call 911 from outside. We do not take details and we do not call the utility. Leaving the building comes first.
Works with how you already book.
We only book into a calendar we can see. Software, a shared calendar or a paper notebook: we set it up around how you work now.
Job software
Use Jobber, Housecall Pro or similar? Invite us as a user and we book straight into your system.
A shared calendar
Use Google or Outlook Calendar? Share it with us and every booking shows up on your phone.
A paper notebook
Old school is fine. We set up a free calendar for your business, and send you a job list every morning at 7 AM.
You stay in control.
They’re your customers. We set everything up around how you already work, so nothing gets booked that you wouldn’t book yourself.
Your booking rules
You tell us what to book, what to skip, your service area and your earliest available slots. We follow them on every call.
Emergencies reach you
For the jobs you flag, like no heat, active flooding or a commercial client, we book the job and ring your cell directly.
Your choice by day
Want to quote some jobs yourself during business hours? We’ll text you a full summary the moment the call comes in, so you can call back between jobs.
We keep our client list small.
We start with 3 to 4 clients and cap the calls in each contract. That keeps the callback fast when it matters.
Your customers’ information
Callers and customers in Alberta are told at the start of the call that it is recorded and summarised by AI. Customer information is collected only to take the call and book the job, under Alberta’s Personal Information Protection Act (PIPA). Our call team works from the Philippines.
How we use AI
We use AI speech recognition to write down each call as it happens and to help draft the summary you receive. A person reviews every summary before it reaches you. Calls are recorded so we can review them.
Hear it for yourself.
Book a live demo and we’ll walk you through a real call, start to finish.
Book a live demo